🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Viral TikTok Trend. As a product discovered over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline might not appear as an clear candidate for social media algorithms. However, its rise as a TikTok talking point has positioned it at the vanguard of an marketing transformation, seeing big businesses spending big on content creators and reducing expenditure on marketing items in traditional media. The Path from Petroleum to Platforms First created commercially in the 1870s by chemist Robert Cheeseborough, who noticed oil rig workers applying to their skin with a residue from oil extraction. Currently, a wave of amateur-created clips have recorded its extensive utilization in “everyday tips”. Hailed as a remedy for cleaning shoes or making fragrance last longer, along with a cure for creaky hinges. It has even been deployed to prevent the annoyance of snack dust adhering to hands. Capitalising on the Conversation Noticing its viral resurgence, strategists within the corporation amplified the hacks by tasking their in-house experts with verification and sharing the findings with influencers. Assertions that it diminished the sting of chili on the mouth were confirmed. This was also the case for ideas it could extend fragrance and revive leather bags. Suggestions it could bleach teeth or lengthen eyelashes were debunked. A Plan Built on ‘Social Listening’ Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. However, this online trend has led decision-makers to dramatically increase investment in content creators. This tracking of digital spaces to shape commercial tactics has been dubbed “social listening”. Fernando Fernández, recently appointed, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content. Adapting to New Consumer Habits The company's social media lead, who is leading the online push, said the company was merely adjusting to novel methods of connecting with customers. She said participating on platforms “without killing the party” was paramount. “How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, since the era of community gossip and discussing household products. “We are witnessing a departure from a mass communication approach, where we would just broadcast out … Currently, it's countless discussions, diverse communities. The shift of the algorithms means that these communities feel niche, however, they are large. “Having your brand advocated by users, recommended by peers, this builds credibility and connection. Creators are critical to that. We’re really scaling this advocacy model.” A Seismic Media Shift The approach indicates seismic changes taking place in media consumption, with Gen Z and millennial audiences allocating more attention to digital networks than traditional TV, print, or radio. The transition is visible in declines in broadcast and newspaper ads. Within the United Kingdom, commercial funding for primary networks have declined by over six hundred million pounds in actual value since the end of the last decade. Influencer Marketing Expansion It also reflects a merging of functions as corporations essentially turn into content studios, partnering with a multitude of digital creators to boost their products. Leon Harlow said: “Naturally, an exodus of attention away from some legacy media and they are dedicating far more hours to social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines. “Numerous corporations inform us people trust recommendations from the personalities they subscribe to more than they trust ads. That’s a consistent trend.” He said brands could also save money by investing in creators over large-scale legacy ad buys, which also enables easier content adjustment to gauge performance. The approach is growing. Marketing investment on the creator economy is growing fourfold quicker than the media industry overall. In the US, it has increased by over 100% since 2021 and is projected to reach multi-billion dollar sums in 2025. The Enduring Power of Broadcast Even with this transformation, executives said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to shape the national conversation. She added: “Among the most effective advertising investments is still major broadcast spectacles. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”